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This is the period from when you place your order to when we dispatch it from our facility. This includes the time it takes for order verification, tailoring, quality checks, and packaging.

Standard Processing: Our standard processing time for customised items is typically between 5-10 business days. This window allows us to craft your items with the care and precision it deserves.

Rush Processing: If you need your items sooner, we offer a rush processing option for a fee of SGD35. Please email hello@brownandbuttergoods.com to check the availability of this option. Rush processing has a reduced timeframe of 2-5 business days, depending on our current order volume.

After processing, standard shipping typically takes between 3-5 business days for orders in Indonesia and Singapore. For other international orders, shipping times may vary depending on the courier service. Please see Shipping Information.

Lead time refers to the total time from the moment you place your order to when it is delivered to your doorstep. It includes both our processing time and the shipping time.

High Demand Periods: During peak seasons or promotional events, processing times may be longer due to the high volume of orders. We appreciate your patience and strive to complete your order as quickly as possible.

Communication: We will keep you informed every step of the way. You will receive an email confirmation when your order is placed, as well as a notification with tracking information when your tag ships.

Customisation Cutoff: To avoid delays, please ensure all customisation details are correct at the time of order. Any changes made after the order is placed may extend your processing time.